Ordering Your Replacement Mattress
Is it safe to buy a replacement mattress online?
People are sometimes wary when it comes to ordering a mattress online, but there are actually quite a few advantages to purchasing a sofa bed, RV, marine, or truck mattress from an online store:
- Shape & Size—Replacement mattresses are available in a more diverse range of shapes and sizes online compared to what you will find in a store. At Replacement Mattress, we offer a variety of stock sizes as well as custom sizes and shapes.
- Quality—Each of our replacement mattress types come in many different quality grades. We sell only top-quality mattresses on this website. Stores usually carry only average quality when it comes to sofa bed, RV, marine, and truck mattress, if they have any at all.
- Price—Boat, trailer, truck sleeper, and sofa bed mattresses will cost you about 60% more in stores, compared to when you order directly from the factory.
- Availability—If we do not have what you want, we can usually custom make it to order and have it delivered to you in about two weeks.
- Security—We use Braintree (a PayPal company,) which is about as secure as it gets online and in-store. Buying on the phone or even in a store means that you will be giving your credit card information to a stranger.
If you have concerns about purchasing a replacement mattress online, we will be happy to walk you through the process and alleviate your worries. Just give us a call at 888-889-2812. If after speaking with us you’re still uncomfortable ordering a sofa bed, RV, marine, or truck mattress online, we will also be happy to take your order over the phone.
Do you manufacture other RV and marine mattress shapes not listed on your website?
Yes, we create a wide range of various mattress shapes to accommodate all types of RV and boat spaces. We make radius corners, large radius ends, as well as mattresses which require a combination of cut and radius corners. Here are some examples of shapes we can create:
In most cases, we will request that you create a template of your mattress platform, which allows us to customize a mattress exactly to the specifications you need. See below for more information about how to create a custom template.
What is the payment process for ordering a replacement mattress?
Our website is the most secure way to pay for your mattress order. We accept major credit and debit cards (Visa, American Express, MasterCard, Discover, etc.) via the Braintree gateway, one of the premier payment processors in the USA. They offer the highest level of security and fraud protection possible, benefiting both our customers and our business. We also offer an option for payment via PayPal. In no case do we store any of your credit card information on our site.
If you are uncomfortable entering your payment information into our website, we also accept order payments over the phone.
Do you charge sales tax?
We only charge sales tax when shipping to New Jersey. We do not charge sales tax on any order within the remaining 47 continental states.
What is your return policy?
We want you to be happy with the replacement mattress you purchase from us. If you are dissatisfied for any reason, we encourage you to get in touch with us by phone within 30 days of receiving your product, and we will try our best to help you.
Returns are limited to the following standard and common sizes and do not apply to custom orders:
Sofa Bed mattress 52×72, 54×72, 60×72
RV mattress 54×74, 60×74, 60×79
Boat mattress 54×74, 60×74, 60×79
Truck mattress 38×74, 54×74, 60×74
If you decide you’d like to return your replacement mattress after speaking with us, we will issue a return merchandise authorization (RMA). Simply return your sofa bed, RV, marine, or truck sleeper mattress within 30 days of receiving your product and place the RMA number on the shipping label.
Once we receive your mattress return, we will issue a full refund, minus the original shipping charge. Please note that the customer is responsible for all return shipping costs.
Are your mattresses under warranty?
Our number one goal is to deliver the sofa bed, RV, marine, or truck sleeper mattress of the best value and quality possible within the price range you selected. As such, we will promptly resolve all reasonable complaints in order to please you, our customer.
The Replacement Mattress warranty guarantees that every mattress we sell is free of any manufacturer defects for a period of five years from the date of purchase. This warranty does not apply to the mattress cover. All replacement mattresses covered by this warranty must be returned in sanitary condition (no stains), with the customer responsible for all shipping costs.
We will replace or repair your mattress during the warranty period at no additional cost to you beyond the freight charges.